baccaratcollection| The case of CPIC Property and Casualty Insurance Building a One-stop Platform for Digital Education and Publicity was rated as an "Excellent Case of Financial Technology Innovation Services"

Special topicBaccaratcollectionList of winners of the 2024 Gold and Stone Awards

Financial front-line news on May 9, the list of winners of the "2024 Gold and Stone Award and selection of excellent cases of Financial Consumer Protection" sponsored by Sina Finance was solemnly announced! Under the fierce competition from many institutions, Taibao property Insurance stands out, and its related case of "Building an one-stop platform for Digital Education and publicity" won the first prize of "excellent case of Financial Science and Technology Innovation Service".

The following is a summary of the cases of property insurance submitted by Taibao.Baccaratcollection:

With the construction of new infrastructure represented by industrial Internet, big data, 5G, etc., the products and efficiency in the field of digital finance have been enriched and improved, and the use of digital education tools has become more convenient. In this context, PICC property insurance actively innovates, using digital technology to create an one-stop platform for online education and publicity, and popularize financial and insurance knowledge in an all-round way.

In 2023, China Pacific property Insurance actively innovated the form of consumer education and publicity, and took the lead in building a multi-dimensional digital exhibition hall for consumer education and publicity under the guidance of the Group, relying on scientific and technological empowerment and using "VR+3D" advanced technology. The exhibition hall breaks through the traditional flat form, allowing consumers to take out their mobile phones and master a great deal of financial knowledge anytime and anywhere. At the same time, let consumers visit in the virtual scene to bring consumers a more interesting, intuitive and immersive experience.

China Taibao property Insurance Consumer Education and publicity Multi-dimensional Digital Exhibition Hall has opened five exhibition areas for "risk Wisdom classroom", "knowledge Garden of Consumer Protection", "Exhibition area of Taibao Service Space", "colorful Education and publicity activities" and "Heart-warming Insurance College".

At the same time, in order to better listen to the views of consumers, the exhibition hall also disclosed complaint acceptance channels and complaint handling process, promoting the use of diversified dispute resolution mechanism to further improve the efficiency of complaint handling and customer satisfaction.

The multi-dimensional digital exhibition hall is one of the company's 2023 digital system construction projects, enriching the company's regular financial education and publicity form. Through type-by-type, hierarchical, progressive way, 7X24 hours, multi-dimensional display of professional financial and insurance related knowledge and consumer rights protection knowledge. Since its launch in September 2023, the exhibition hall has attracted more than 40,000 visitors.

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